An increase in demand has led to a shortage of food service workers
The BC Restaurant & Foodservices Association is trying to make proactive moves to fight what it calls “short and long-term challenges.”
The association recently met with 20 chefs and cooks from across Metro Vancouver to discuss how best to address a skilled worker shortage that promises to persist.
The group has held two sessions where attendees suggested a variety of new practices to help the industry move forward in three areas: recruitment and benefits, leadership and hours of work. A third session is scheduled for November 20 in Richmond. For more information, click here.
Here’s a breakdown on what was proposed at the first two sessions:
- Recruitment and benefits:
- Create detailed job descriptions that include more information about roles, responsibilities, and photos of your dishes.
- Develop a structure that shows steps for development and the potential for long-term growth.
- Build an application process that is mobile-responsive to target Generations Y and Z.
- Promote employee benefits such as in-house training and professional development.
- Be proud of your workplace culture, and advertise it as a feature of your workplace.
- Lead by example—step in whenever possible to have your team do the same.
- Reduce turnover by investing in training, mentoring and management.
- Create outlets for cooks to be creative and contribute to menu or feature development.
- Provide cross-training opportunities for the restaurant team.
- Consider changing your kitchen layout to be more efficient—with a goal of streamlining processes.
- Quickly address issues, which may range from stress and overtime to health and safety.
- Hours of work:
- Build the schedule for work-life balance by focusing on flexibility for new hires—including alternative schedules.
- Avoid cutting hours after schedules are posted to help maintain trust among the team.
- Ask for volunteers for overtime, rather than expecting it.
- Create a strong culture that values contribution but doesn’t require it.