Virtual care
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HEALTHY RETURNS: A new breed of health clinic mixes a storefront and virtual presence

These B.C. companies are capitalizing on the shift to digitally enabled health services

When Vancouver corporate flagship Telus bought Montreal-based Emergis in 2007, the latter’s electronic medical records (EMR) business presented an intriguing growth proposition: a platform to spearhead the digitization of patient files across Canada. Telus Health is now the country’s leading EMR provider, with 1,800 employees and relationships with 94,000 practitioners.


If the medical profession has been slow to adopt virtual care, COVID-19 provided the push its proponents needed. Kelowna-based QHR Technologies, acquired by Loblaws in 2016 for $170 million, runs Canada’s largest single EMR platform, Accuro EMR. Next, through a partnership with federally funded nonprofit Canada Health Infoway, Accuro EMR will incorporate e-prescriptions across its parent company’s Shoppers Drug Mart network.


With its 2019 purchase of Kai Innovations, Vancouver-headquartered Well Health Technologies moved up to No. 3 among Canadian EMR providers, complemented by 20 bricks-and-mortar clinics and a telehealth division. Likewise, Vancouver’s CloudMD combines an EMR platform used by 376 clinics and almost 3 million registered patients with its own clinics, scheduling and billing software, and an online patient portal.