The past ten years have brought unprecedented change in the workplace. Everything from how we recruit to how we communicate and the way we complete daily transactions has shifted as generations evolve and technology plays an omnipotent role in shaping the way people do business.

“In recent years, technology has transformed the workplace and changed how many people do their jobs by enabling automation of routine tasks, fostering remote and hybrid work environments and enhancing data analysis capabilities,” says Dr. Bashir Makhoul, president and vice-chancellor at University Canada West (UCW). “Tools like cloud computing, AI and collaboration platforms have streamlined operations and increased productivity.”

Of course, technology has always been integral to change in most jobs—think about what email did to the fax machine or what Zoom has done for meetings—but new to this generation is the accelerated speed of technological advancement.

AI, drone mapping skills in demand

Consider AI, for example. Initially seen as a tool for automating low-skill, repetitive tasks, AI was identified in a recent study by Statistics Canada as having a profound impact on jobs traditionally held by highly educated workers. This alone introduces a new phase of technological disruption that will reshape the workforce at every skill level, requiring adaptation across many industries.

“As educators, these rapid changes mean we have an opportunity and responsibility to deliver educational programs that help people to stay current with new technologies,” says Dr. Jo-Anne Clarke, dean of continuing studies at the University of Victoria (UVic). “We are learning and adapting our curriculum as fast as we can to meet these emerging workforce needs.”

One example is Continuing Studies at UVic’s new Micro-certificate in Applied AI for Administration, designed for people who are new to AI technology or may already be using some aspects of it in their work but are curious to learn more about how it can improve their workflow, operations and decision making.

“The popularity of this program, which just launched in the fall, is a positive sign that we are hitting the mark,” Clarke says. “And there will be more to come.”

The rapid introduction of new tools and systems often necessitates upskilling or reskilling to remain competitive in the job market. Continuing Studies at UVic offers the Micro-certificate in Mapping with Drones, for example, which equips professionals across many fields—from real estate and land use planning to geospatial analysis and emergency management—with essential GIS technology and mapping skills not previously required.

“This kind of upskilling is driving career evolution across industries and opening opportunities across-disciplines,” Clarke says.

Micro-credentials, blockchain management learning for the future

UCW’s Certified Digital Marketing Professional Micro-Credential, is another example, equipping students with the most up-to-date digital marketing skills and preparing them to take a more evolved role in the marketing field, ensuring they have the tools and skills needed to create cohesive, effective online strategies.

In fact, UCW maintains close ties with the business and tech sectors, ensuring its programs remain relevant and industry aligned. Its curriculum has been designed in consultation with business leaders and industry experts so that it remains relevant and aligned with current market needs.

For example, UCW offers a Blockchain Project Management Certificate Program focused on preparing graduates to understand blockchain, project management and how to apply the principles of project management to blockchain and cryptocurrency projects in professional situations.

“The impact of blockchain technology is being felt across a wide range of industries including banking, health care, entertainment and supply chain management,” Dr. Makhoul says. “Blockchains are fast becoming the backbone of the new digital economy, and there is a global shortage of talent trained in blockchain technology and application deployment.”

Upskilling soft skills

As technology fuels change, it can be easy to feel left behind. That’s why programs for professionals need to also focus on developing soft skills and the adaptability to explore new tools and systems.

“Beyond adaptability and continuous learning, students require crucial skills include proficiency in digital tools and software, critical thinking to evaluate and implement new technologies effectively, and strong problem-solving abilities to address technological challenges,” Dr. Makhoul says.

Clarke says some of the critical skills for keeping up with workplace technology have less to do with technical ability and more with personal mindset. “Curiosity, resilience and a willingness to take risks are key,” she says. “Adapting to rapid changes requires patience, persistence and practice—essentially a commitment to continuous learning.”

Despite a common misconception that people can master new technologies simply by watching video tutorials or following job aids, Clarke cautions against underestimating the importance of context, coaching, and connection.

“It’s not just about learning how to use software—it’s about understanding its applications, solving problems, and thinking critically,” she says. “That’s why our technology courses don’t just teach participants how to use programs; they also focus on essential skills like communication, critical thinking and planning.”

Flexible learning models

Continuing Studies at UVic’s Micro-certificate in Administrative Technology, for example, includes a Microsoft Office bootcamp where learners gain proficiency in MS Office tools, but they also build skills in digital communication within a business environment.

UCW’s MBA program students have the opportunity to acquire deep disciplinary knowledge in at least one area (including Business Analytics, Marketing, HR, Accounting and Leadership), giving them an understanding of systems that are comprised of interconnected components of people, technology and services.

“Their ability to function as adaptive innovators and cross boundaries between disciplines leads them to hit the ground running, helping organizations run smoothly and advancing companies’ services and products, which sets those businesses apart from their competitors,” Dr. Makhoul says.

There is no question that staying updated with the latest technologies helps professionals maintain a competitive edge, improve job performance, and adapt to new methods and tools that can optimize workflows. “It also helps in career growth, as familiarity with emerging technologies can open up new opportunities and roles,” says Dr. Makhoul.

Although the fast pace of technological advancement can be overwhelming, professionals looking to build their skillsets in this area should remember, if you’re feeling that way, so are others. “Taking a continuing education class with others, whether in person or online, provides people with a supportive and stimulating environment to learn, practise, make mistakes and network with others,” Clarke says. “Learning is a shared journey, not a solitary challenge.”

Learn more about professional development and upskilling at Continuing Studies at UVic at continuingstudies.uvic.ca and at University Canada West at ucanwest.ca

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