Are you being manipulated by ‘dark patterns’?

They are (mostly) legal and good for the bottom lines of the businesses that use them, but for many Internet users and shoppers, so-called “dark patterns” are a source of frustration and, often, unwanted expense. This video explains how even everyday portals like Amazon and LinkedIn subtly manipulate the way you navigate their sites so as to discourage cancellation of service, pour on the sales pitch and sometimes provoke purchases that you never meant to make.