What Email Habit Annoys You Most?

Darrell-Mussatto_Pauline-Moller_Jami-Koehl_5.jpg

Darrell Mussatto, Pauline Moller, and Jami Koehl on the email habits that send them over the edge.

Darrell Mussatto, Mayor, City of North Vancouver


“People who expect an immediate response. I get so many emails that it’s hard to get back to them all, and if I don’t get back to them in four, six or eight hours, sometimes people get really upset. Once I didn’t respond to a resident in 24 hours and they said I wasn’t being responsible. I check my email all the time, but I usually respond on the weekends.”

Pauline Moller, COO, EA Sports

“It drives me crazy when people choose ‘reply all’ when they don’t need to and when others continue to do the same in that email chain. Not only does it create unnecessary email traffic (and we all wish we had less email) but also sometimes it can create distracting discussions and issues that could have been avoided. In my ideal world, people would slow down and think about who they need to reply to.”

Jami Koehl, Owner, Mustel Research Group Ltd.

“People not attaching their files properly. It would be cool if someone could invent something that would remind people to attach a file before they sent the message because it happens so often to me that people forget to attach a file. And of course spam is annoying because I spend so much time clearing emails out. Luckily, I don’t deal with these problems that much anymore since I got my Mac.”